Privacy Policy 1bet Casino —
Our Commitment to Protecting Your Personal Data

1. Introduction

This Privacy Policy explains how 1bet Casino ("kami", "Platform") collects, uses, stores and protects the personal information you provide while using our services at 1betcasino.onl.

We understand that entrusting personal information to any online platform is a decision that should not be taken lightly. That is why we are committed to handling your data with the highest level of confidentiality, security, and transparency.

By using the 1bet Casino platform, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform.

2. Personal Data We Collect

1bet Casino collects several categories of personal information based on your interactions with our platform. Below are full details of the types of data we collect:

Data You Provide Directly:

• Full name as it appears on your identification document.
• Date of birth for age verification purposes.
• Email address and phone number for communication and account verification.
• Residential address for KYC and identity verification purposes.
• Payment method details (bank account number, e-wallet number) — stored in encrypted form.
• Copies of identity documents (MyKad, passport) submitted during the KYC process.

Automatically Collected Data:

• Your device's IP address and geolocation information.
• Device type, operating system, and web browser used.
• Cookie and session data to manage user experience.
• Game activity log including bets, wins, and losses.
• Deposit and withdrawal transaction history.
• Time and duration of each gaming session.

3. How We Use Your Data

The information we collect is used solely for the following purposes:

• Account Management: Creating, verifying, and managing your account on the 1bet Casino platform.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely.
• Identity Verification (KYC): Meeting anti-money laundering (AML) legal compliance requirements.
• Fraud Prevention: Detecting and preventing fraudulent activity, hacking, or platform abuse.
• Customer Support: Resolving your complaints, inquiries, and support requests.
• Platform Improvements: Analyzing usage patterns to enhance the user experience.
• Responsible Gaming: Monitoring gaming habits to identify players who may need support.
• Service Communications: Sending important notifications related to your account and transactions.
• Marketing (with your consent): Sending promotional information and bonus offers if you have given your consent.

4. Data Sharing & Disclosure

1bet Casino does not sell, rent or disclose your personal data to third parties for marketing purposes. However, there are certain situations where we need to share your data with selected parties:

• Payment Service Provider: To securely process financial transactions through approved payment gateways.
• Cloud Service Providers: Technical infrastructure provider that stores and processes data on our behalf under strict confidentiality agreements.
• Legal Authorities: When required by law, court order or official investigation by a relevant authority.
• KYC Verification Provider: Third-party services that help us securely verify player identities.
• Analytics Partners: Analytics tools that help us understand platform usage patterns in aggregated, anonymised data form.

All third parties we work with are bound by strict data protection agreements and are not permitted to use your data for any purpose other than those specified in those agreements.

5. Data Security & Protection

We implement a range of technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted over the network.
• Encryption of sensitive data such as payment information in our databases.
• Role-based access controls ensuring only authorized staff can access specific data.
• Intrusion detection systems (IDS) and layered firewalls to protect our infrastructure.
• Regular security audits by independent cybersecurity firms.
• Privacy awareness and data security training for all staff.
• Established incident response procedures for handling any data breaches.

6. Cookies & Tracking Technologies

1bet Casino uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small files stored on your device that allow the platform to remember your preferences and improve functionality.

Types of Cookies We Use:

• Essential Cookies: Required for core platform functions such as login and session security. Cannot be disabled.
• Performance Cookies: Collecting information on how you use the platform to help us improve it.
• Functional Cookies: Remembering your preferences such as language and display settings.
• Analytics Cookies: Helping us understand traffic and usage patterns for improvement purposes.

You can control or delete cookies through your web browser settings. Please note that disabling essential cookies may affect the functionality of the 1bet Casino platform.

7. Your Rights Regarding Personal Data

As a 1bet casino player, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact our privacy team via 24/7 live chat or email at [email protected]. We will respond to your request within 30 business days.

8. Data Retention Period

1bet Casino retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law.

• Active Account Data: Retained for as long as your account is active and for a defined period after account closure.
• Financial Transaction Records: Retained for a minimum of 7 years to meet financial and tax regulatory requirements.
• KYC Records: Retained for a minimum of 5 years after the end of the business relationship in accordance with AML requirements.
• Game Activity Log: Retained for 3 years for dispute resolution and responsible gaming purposes.
• Marketing Data: Retained until you withdraw consent or request deletion.

9. Children's Privacy

The 1bet casino platform is for users aged 18 and above only. We do not knowingly collect personal data from children under the age of 18.

If we find that personal data of underage minors has been collected without proper age verification, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who believe their child has registered on our platform should contact us immediately.

10. Changes to This Privacy Policy

1bet Casino reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. All amendments take effect immediately upon publication on this page.

For material and significant changes that affect your rights, we will endeavour to provide advance notice via email or in-platform notification before those changes take effect.

Your continued use of the 1bet casino platform after any amendments are published constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 directly within the 1bet casino platform — the fastest way to get a response.
• Email: [email protected] — we will respond within 24–48 business hours.

Our dedicated privacy team will handle every inquiry professionally and with complete confidentiality. We are committed to resolving all your concerns transparently and in a timely manner.